Frequently Asked Questions

What payment methods do you accept?

We accept credit cards, PayPal, Google Pay.

Do you charge sales tax?

We do not charge any sales tax.

How can I track my order once shipped?

We will email you a tracking order or you can contact us in help with tracking your package.

Do you have warranty on your chargers?

Absolutely, we offer 1 year warranty on our chargers.

What should I do if my delivery is overdue?

If your parcel has not arrived within the specified time, please contact our customer service team at info@batterypack.com.ph for help and further options.

Who should I contact if I have received an incorrect order?

If you have received an incorrect product, please contact our customer service department at info@batterypack.com.ph, explaining the problem. Please include photos of the product received to enable us to resolve your problem as quickly as possible.

How long am I able to return items?

Returns can be made for a period of up to 30 days after the receipt of your delivery. After this period, it is no longer possible to request a return with refund. For more information on our returns policy, click the "Returns Policy" link in the navigation bar.

How can I adjust my delivery address and other order information?

If you've used an incorrect email or delivery address when placing your order, please contact our customer service team directly at info@batterypack.com.ph.